Store Info

Thank you for shopping at Primitive Star Quilt Shop! Our offices are located in Indiana, so we are on EST. We will be happy to take your call between 8:00 AM and 5:00 PM Monday through Friday. If you call after normal business hours, feel free to leave a message and we will return your call the next business day. Please note if you contact us on the weekend, we will return your call when we return to the office. Our office will be closed on most major holidays and the week between Christmas and New Years. You can contact us by phone at 574-892-5043 or our toll free number 866-214-4904, or you can email us at jacki@primitivestarquiltshop.com.

PRICE MATCHING
If you see one of our products somewhere else for a lower price, contact us. We will do what we can to match their prices for you.

 U.S. SHIPPING INFORMATION
FREE Shipping on orders $50.00 or more!
Please allow 5 - 10 business days for your order to be shipped. For backordered items, once your order is placed, we will contact you with estimated shipping times on any backordered items or you're welcome to call prior to placing an order to see if we can give you an estimated delivery time.
Product Total...............Shipping Fee
Up to $29.99........................$6.95
$30.00 - $49.99.....................$7.95
$50.00 and up.................FREE SHIPPING everyday
Our flat rate shipping fees are for US addresses only. 
 
CANADA STANDARD SHIPPING INFORMATION
Please allow 5 - 10 business days for your order to be shipped. For backordered items, once your order is placed, we will contact you with estimated shipping times on any backordered items or you're welcome to call prior to placing an order to see if we can give you an estimated delivery time.
Product Total...............Shipping Fee
Up to $29.99.........................$19.95
$30.00 - $49.99.....................$24.95
$50.00 - $99.99.....................$32.95
$100.00 - $149.99.................$36.95
$150.00 - $299.99.................$39.95
$300.00 - $599.99.................$49.95
$600.00 and up.....................$59.95
These standard shipping rates for Canada are paid to Primitive Star Quilt Shop at the time you place your order. Please be advised that any additional border fees including duty fees and taxes will be your responsibility as well.  

PAYMENT POLICY
We accept Mastercard, Visa, and Discover credit cards, Paypal, personal checks and money orders. There will be a $25.00 fee on all returned checks. Your order will not be shipped until your check has cleared. Therefore, when paying by check, please allow extra time for your order to arrive. All of our credit card payments are processed through a secure server using our SSL security protection. We do not store your payment information and do not have access to it. When your order is submitted, your card is charged and payment is made. You are charged for all items at the time of checkout, including those that may be on backorder and will ship separately.

RETURN POLICY
We trust that you will be very pleased with your purchases from Primitive Star Quilt Shop. However, if you do need to return your items, please visit our returns page within 7 days and enter your email and order # to make arrangement for your return. Or, if you prefer, give us a call so we can set up a return for you. All items must be returned in their original plastic packaging. PLEASE SHIP returns promptly, as we do not accept any returns after 30 days. We cannot accept returns or exchanges on items that have been laundered.

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